Overview
We want you to love what you receive. Because our shop includes both made-to-order and self-fulfilled products, our refund and return guidelines vary depending on the item type. Please read the sections below carefully.
Print-on-Demand Products
Each product is created specifically for you once your order is placed. Because of this, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or buyer’s remorse.
However, if your order arrives damaged or incorrect, we will gladly replace it or issue a refund at no cost to you.
I have tested the products to assure the best purchase experience and hope that you are happy with your order.
To report a problem:
- Contact us at hello@lizhutchman.com within 30 days of delivery.
- Include your order number, a brief description of the issue, and clear photos showing the problem.
- Please do not return the product to the manufacturer or to us unless specifically instructed.
Once verified, we’ll process a replacement or refund. If a refund is approved, it will automatically be issued to your original payment method within 5-10 business days. Note: shipping times for replacement items may vary depending on your location.
Self-Fulfilled Products
For items we personally package and ship:
- Returns are accepted within 30 days of delivery if the item is unused, unopened, and in its original packaging.
- You are responsible for return shipping costs.
- Once we receive and inspect your item, we’ll notify you about the approval of your refund.
Refunds are processed back to your original payment method within 10 business days of approval.
please email hello@lizhutchman.com before sending any returns to confirm the correct return address.
Non-Returnable Items
- Downloadable PDF toolkits or digital resources
- Sale or discounted items
Need help?
Questions? Contact us at hello@lizhutchman.com and we’ll be happy to help.